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Refund & privacy Policy
Return and Refund Policy
Effective Date: April 17, 2025
At Vizdomtech Security, customer satisfaction is our top priority. We understand that sometimes circumstances change, and you may need to return a product or request a refund. Please review the following policy which applies to all our security packages.
1. Return Policy
Eligible Products:
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Alarm System Packages (Up Front & Pay As You Go)
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Wireless CCTV System Packages
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Wired Camera System Packages
Return Window:
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Products may be returned within 30 days of the installation date.
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All returned items must be in original condition with all accessories, manuals, and packaging included.
Conditions:
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Products that are damaged due to misuse, neglect, or unauthorized modifications are not eligible for return.
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Equipment purchased under the "Up Front Package" must be returned undamaged for a full return.
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Installation and setup fees are non-refundable.
2. Refund Policy
Full Refunds May Be Issued If:
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The return is initiated within the 30-day return window.
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The product is returned in like-new condition with all original components.
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Cancellation of service is requested before activation or installation.
Partial Refunds May Apply:
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If the system has been installed and partially used within the return window.
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For equipment returned without original packaging or accessories, a restocking fee of 20% will apply. A standard 10% deduction will be applied to all returns.
Non-Refundable Items:
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Monthly service fees after 30 days of use.
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Installation and tax charges.
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Equipment purchased through the "Up Front Package" after 30 days.
3. How to Initiate a Return or Refund
To initiate a return or request a refund, please contact our customer support team:
📧 Email: info@vizdomtech.ca
📞 Phone: 780-850-5597
A Return Authorization (RA) number will be provided upon approval and is required for any eligible return.
Privacy Policy
Last Updated: 23.04.2025
Vizdomtech Security is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of our clients and visitors in compliance with the Personal Information Protection Act (PIPA) of Alberta and other applicable Canadian privacy laws.
1. Information We Collect
We may collect the following types of personal and technical information:
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Personal Information: Name, address, phone number, email address, and other contact information when you inquire about or use our services.
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Service Data: Information related to your security system installation, maintenance schedules, monitoring preferences, and upgrade history.
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Technical Data: IP addresses, browser type, operating system, and usage details when you visit our website or interact with our systems online.
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Surveillance Data: If applicable, we may access footage from CCTV and alarm systems as part of maintenance, monitoring, or troubleshooting services.
2. How We Use Your Information
We use your information to:
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Provide, install, and maintain security systems
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Monitor alarms and provide rapid response services
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Customize security solutions based on your needs
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Communicate updates, service reminders, and promotions
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Improve our products, services, and customer experience
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Comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
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Authorized Service Providers: Trusted contractors and technicians assisting with installations or maintenance.
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Monitoring Partners: In cases where alarm system monitoring is outsourced.
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Law Enforcement: When required by law or to protect property, life, or legal rights.
All third parties are contractually obligated to protect your information in accordance with this policy.
4. Data Security
We employ strong administrative, technical, and physical safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
5. Your Rights and Choices
You have the right to:
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Access your personal information
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Correct or update inaccurate information
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Withdraw consent (subject to legal or contractual restrictions)
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Request deletion of your personal data (where applicable)
To make such requests, please contact us at https://www.vizdomtechsecurity.com
6. Retention of Data
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
7. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the revised "Last Updated" date.
8. Contact Us
If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us:
Vizdomtech Security
Suite 220 8944 182 Street, Edmonton, AB T5J 2G9
Phone: 780-850-5597
Email: info@vizdomtech.ca